Record Retrieval

As a valued client of RecordTrak you will have a dedicated client representative responsible for your record procurement needs. Your questions and inquiries will not be handled by a call center.

RecordTrak procures all types of records, including: medical, pharmacy, employment, military, Internal Revenue Service, Social Security, disability, and financial. We provide service nationwide.

Before issuing each record request, we confirm the recipient address. If a doctor or facility has relocated, we investigate to confirm the new correspondence address. This is aided by our extensive database of providers. We are experienced and knowledgeable regarding HIPAA-compliance, as well as facility-specific requirements. Ensuring compliance up-front is critical to prompt procurement. We will correspond with you during the process if necessary, for example to approve a sizable custodian fee. For 24/7 status of your request, TrakView – our online application – is available. TrakView can also be used to order records and provides secure, online access to record images. Simply log on to TrakView via the home page.  For clients who prefer to be alerted as each record is received, we offer TrakLink. This service sends an email notification containing a link to the password-protected record. Simply click on the link to print or download the record.

All received records are checked for completeness and accuracy. As more facilities have moved to Electronic Medical Record (EMR) Systems, RecordTrak has developed more advanced intake technologies to efficiently handle the receipt and quality control of these records. Depending of client preference, records can be delivered on paper, CD, DVD, via FTP, or through our online applications – TrakView and TrakLink. Records provided to you in electronic form will have gone through our optical character recognition system (OCR) to enable you to search to PDF document.  Delivery can include load files to allow transfer to your case management platform.  RecordTrak automatically includes an e-manifest file when you download multiple files from TrakView.

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